Customer Relationship Management

A simple solution to build your relations with your customer stronger by keeping

them happy and increase customer retention. This module offers a complete

help desk solution for your sales and support.

Sales Module

A simple sales tool that includes lead management, lead capturing (Online, manual, Lead Forms, Third party lead providers, etc.), lead nurturing, workflows and customer relationship management.

Lead Nurturing

Manage all your leads in one place whether it is from email, online lead form, social likes or third party providers. End to end lead nurturing processes with custom workflows directly tied to CRM database.

Lead Capturing

Enable lead capture through lead forms, email, blogs, social likes or integrate with 3rd party lead providers. Create your own lead form, customize and enable it on any existing websites just in minutes.

Trouble Tickets

Serve your customers better with one ticket for all your communications whether it is live chat, email, phone or online request. Switch between the channels anytime still find all the conversations.

Live Chat Support

Boost your online sales and generate more leads with Live Chat, promote online real-time users by initiating the instant chat. Save money and time by supporting multiple customers at the same time.

Multiple Brands in One Place

Support all your brands, and products in one place without leaving the site. Switch between the sites or products in just one click and support customers across the board for multiple products.

Surveys and Feedbacks

Build custom surveys and feedback that are tailored to gather the feedback about your service, product or the support agent. Analyze customer feedback to improve and evolve to server them better.

Full Customization

Build your brand with easily customizing live-chat form, chat button, user self-service portal and help-desk portal with your own logo styles and themes that best suits your corporate styles.

Analytical Dashboards

Analytical dashboards & reports provides statistics at multiple levels with various charts, that are built to understand the insights that are more meaningful, productive and key to your business to thrive.

Overview

videsk is a complete support and sales helpdesk software that provides best customer experience by giving support using multiple communication channels like Live Chat, Email, Phone and Online Tickets.

  • Enable support on your existing sites in just few minutes.
  • Reach out to your online customers instantly and boost your sales.
  • One tickets for all the communications and attachments.
  • Manage multiple sites to enable one group of support team to support multiple products in one place.
  • Integrate to your existing sites in minutes.
  • Customize live chat button, user portal, and agent portal to fit your corporate styles.

Live Chat Support

  • Enable Live Chat support on any existing website in just few minutes
  • Save time and money with concurrent chatting
  • Keep your customers happy find right person to answer by transferring the chat to any person in any department
  • Persistent chat lets you get back to where previous conversation left off even if it was done by different agent  

Trouble Tickets Support

  • An out of the box solution to manage all your trouble tickets online
  • Customer self service portal lets your customer find solutions by searching knowledge base or FAQs before submitting the tickets
  • Maintain your branding with complete customization of customer ticket portal and find ticket buttons
  • Manage your phone conversations in one place using our Phone Tickets manager
  • Multi-channel support enables end users to switch between different communication channels, like phone, email, live chat, and online form

Agent Portal

  • One place to organize, customize and manage resources.
  • View call center agent/rep’s performances on dashboard to understand deep insights to built customer relations that are more meaningful
  • Manage multiple sites for multiple product support
  • Customize product support sites, chat window, chat button and more
  • Manage departments and agents

Features

Full Customization

Build your brand with easily customizing live chat form, chat button, user self-service portal and helpdesk portal with your own logo, styles and themes that best suits your corporate style using templates and CSS.

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Multiple Brands and Sites in One Place

Support all your brands, and products in one place without leaving the site. Switch between the sites in just one click and support multiple products or sites in one place.

Live Chat

Boost your online sales and generate more leads with Live Chat. Enable live chat support on your site in minutes, just customize the Live Chat button that fits your sites style and get the code and insert the code snippet on your website

One Ticket Multiple Channels

Save customer time and serve better with just one ticket for all your communications whether it is live chat, email, phone or online request. Use any communication channel or switch between the channels anytime still find all your conversations on one ticket.

Surveys and Feedbacks

Understand your loyal customer and potential customers better and provide high quality support. Build custom surveys and feedbacks that are tailored to gather the feedback about your service, product or the support agent. Receive feedback from your consumers, and evolve to server them better.

Dashboards and Analytical Reporting

ViDesk’s easy to understand reports and analytical dashboards provides any statistics at any level with various charts. These reports and charts are built to understand the deep insights to build customer relationships that are more meaningful, personal, productive and key to your business to thrive.

Phone Support

Create and maintain phone tickets! Add all your phone logs for private use or generic use. Manage everything in one place, create follow-up tasks and appointments, both agents and customers can view every phone call details on the ticket. Track and report on all call activities.

Live Chat

Live Chat Button

Add live Chat on your website in 5 mins. Chat with your website visitors, know your customers, Increase sales and Improve your customer support instantly.

Live Chat

Boost your online sales and generate more leads with Live Chat. Enable live chat support on your site in minutes, just customize the Live Chat button that fits your sites style and get the code and insert the code snippet on your website.

Engage With Your Site Visitors

Serve more customers and improve support agents productivity by chatting simultaneously on multiple intuitive chat windows all in one place.

Chat Transfer

Transfer chat with conversation to any agent or manager within the department or other departments on mobile or desktop in seconds. Help close the deals or provide highest support to your customers by finding the answers faster.

Chat Widget

Our chat widget follows the user as they browse through your website providing the best chat experience.

Trouble Tickets

One Ticketing system through multiple channels. Let your customer have freedom to choose his convenient way to contact support team. Tickets can be created by customers and technicians online from web interface. Tickets will also be created automatically when a new live chat is initiated or for an incoming email to enable your customer to switch between communication channels. Supports file attachments and tracks all actions in the ticket history. Agents can work on multiple tickets at the same time.

Web Portal Tickets

Please sign up for ViDesk ticket portal, we will display the list of sites available with ViDesk, please select the Site to which you are interested to raise the ticket, please fill out the details regarding the tickets, add attachments if any, and submit your web portal ticket.

Live Chat Tickets

Please click on Start chat button, provided on the home page, ask your query to the available support agent, in case if your are not happy with quality of the response given by our support Agent, we will consider your query as Live Ticket, please sign up to videsk.support ticket portal with same email-id mentioned in the start chat form to manage all the Live Chat Tickets generated.

Telephone Tickets

Please give us a call, and inform us about the problem you are facing, and provide us the information regarding your email id and name, we will generate phone ticket for you. Please sign up to videsk.support ticket portal with same email id mentioned by you in the phone call to manage all the Telephone Tickets generated.

Offline Tickets

Please click on the start chat button provided on the home, if none of the Support Agents are available to answer your query, we will consider your query as Offline Ticket, please sign up to videsk.support ticket portal with same email id mentioned in the start chat form to manage all the Offline Tickets generated.

Agent Dashboard

Administrative Console

One place to organize, customize and manager resources. ViDesk’s administrative console enables administrative user to manage multiple sites, customize to company branding, manage departments, manage agents, generate reports and much more.

Manage Agents

Create multiple Agents and assign agents to department, to handle the Tickets load on the department efficiently, Every Agent will be powered by Internal chat utility to communicate with other Agents, and agents can answer the Live Chat Queries Initiated by Site Visitors and Agents can Manage Tickets of all the Channel.

Manage Departments

Create multiple departments like sales, support, etc., to handle issues efficiently. Create many departments to manage workflow internally, and assign department head and agents as department head will monitor the activities of the department. Internal chat capability allow any department agents to communicate and transfer requests any point of time to resolve the issues quicker.

Manage Sites

Build your brand with easily customizing live chat form, chat button, user self-service portal and helpdesk portal with your own logo, styles and themes that best suits your corporate style using templates and CSS.

Manage Tickets

Super Admin/Site Admin/Agent can login to Agent Support portal, and they can manage tickets that are generated from all the ticket channel.


Live Chat Support